Terms and Conditions
Last updated: 5 November 2025

By accessing or using saffa.my (the “Website”), you agree to be bound by the following Terms and Conditions (“Terms”), including our Privacy Policy and all other policies referenced herein. Please read them carefully before using this Website or making a purchase. If you do not agree to these Terms, you must not access or use our Website.

These Terms apply to all visitors and users of saffa.my and to any purchase made through the Website. SAFFA (or the registered company operating under this brand) reserves the right to update, modify or replace any part of these Terms at any time without prior notice. Continued use of the Website after such changes constitutes your acceptance of the revised Terms.

By using this Website, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction, that you have the legal capacity to enter into binding contracts, and that you will comply with all applicable laws and regulations. When you place an order on saffa.my, you are making an offer to purchase the listed products subject to these Terms. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, pricing errors, or suspicion of fraudulent activity. A binding contract is formed only when we send an email confirming that your order has been accepted.

All prices displayed on the Website are in Malaysian Ringgit (MYR) unless otherwise stated. We may change prices at any time without notice. If a pricing error occurs, we will notify you and give you the option to reconfirm or cancel your order. Payment must be made in full at the time of purchase using one of the accepted payment methods shown on the Website. You represent and warrant that you are authorized to use the payment method and that sufficient funds are available.

We will arrange delivery to the address provided during checkout. Delivery timelines are estimates and not guarantees, and we are not liable for delays caused by courier companies, customs, or other factors beyond our control. Risk of loss and damage to the goods passes to you once the products are delivered to the provided address. Ownership passes only upon full payment.

Our return, refund, and cancellation policy is governed by our separate Returns Policy available on the Website. Returns or exchanges are accepted only under the conditions stated in that policy and in accordance with applicable Malaysian consumer laws. Cancellations made after shipment may not be eligible for full refunds.

All materials on this Website, including text, graphics, logos, images, and software, are owned or licensed by SAFFA and protected under copyright and trademark laws. You may not copy, reproduce, modify, or distribute any content without our prior written permission. Unauthorized use of any SAFFA trademarks or intellectual property is strictly prohibited.

If you register for an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use. We are not liable for any loss or damage arising from failure to comply with this responsibility, and we reserve the right to suspend or terminate accounts that violate our Terms.

You must not use the Website in any way that violates applicable laws, infringes upon third-party rights, spreads malware, or attempts to interfere with the Website’s functionality or security. Any misuse may result in termination of your access to the Website and possible legal action.

The Website and all products are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that the Website will be error-free or uninterrupted. To the fullest extent permitted by law, SAFFA shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profit or data, arising from your use of the Website or products. Nothing in these Terms limits our liability for death or personal injury caused by negligence or for any other liability which cannot be excluded under Malaysian law.

You agree to indemnify and hold SAFFA, its directors, employees, affiliates, and agents harmless from any claims, losses, damages, or expenses arising out of your use of the Website, your violation of these Terms, or your infringement of any rights of a third party.

These Terms are governed by the laws of Malaysia, and you agree to submit to the non-exclusive jurisdiction of the Malaysian courts for any disputes arising from or relating to these Terms. We are not responsible for delays or failure to perform our obligations due to causes beyond our control, including natural disasters, war, strikes, pandemics, or government restrictions.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be replaced with a valid one that most closely reflects the parties’ intent, and the remaining provisions will remain in full effect. These Terms, together with our Privacy Policy and other posted policies, constitute the entire agreement between you and SAFFA regarding your use of the Website.